At Athena Aesthetics, we are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you visit our website.
1. Who We Are
Athena Aesthetics is a UK-based medical aesthetics clinic providing advanced skin and aesthetic treatments.
Website: https://athenaskincareclinic.co.uk/
Email: [email protected]
Your data is hosted securely in the UK by Spidrweb Ltd.
2. What Data We Collect
We may collect and process the following types of personal data:
Information You Provide
- Name
- Email address
- Phone number
- Any information submitted via contact forms
- Booking request details
Automatically Collected Data
- IP address
- Browser type and device information
- Pages visited and time spent on site
- Interaction behaviour (e.g. clicks, scrolling)
3. How We Collect Your Data
We collect data through:
- Website contact forms
- Booking request forms
- Cookies and tracking technologies
- Analytics and behaviour tracking tools
4. Tools & Tracking Technologies
We use the following third-party tools:
Google Analytics
Used to understand how visitors use our website (traffic, behaviour, performance).
Microsoft Clarity
Used to analyse user behaviour (e.g. heatmaps, session recordings) to improve user experience.
These tools may collect anonymised data and may use cookies.
5. How We Use Your Data
We use your information to:
- Respond to enquiries
- Process booking requests
- Provide customer support
- Improve our website and services
- Monitor website performance and usability
We do not sell your personal data.
6. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Consent – when you submit a form or accept cookies
- Legitimate Interests – to improve our website and services
- Contractual Necessity – when handling bookings or enquiries
7. Data Storage & Security
- Your data is stored securely on UK-based servers (Spidrweb Ltd)
- We implement appropriate technical and organisational security measures
- Access to your data is restricted to authorised personnel only
8. Data Retention
We only retain your data for as long as necessary:
- Enquiry data: up to 12–24 months
- Booking-related data: as required for business and legal purposes
- Analytics data: as per provider retention policies
9. Sharing Your Data
We may share your data with:
- Website hosting provider (Spidrweb Ltd)
- Analytics providers (Google, Microsoft)
We ensure all third parties comply with UK GDPR requirements.
10. Cookies
Our website uses cookies to:
- Improve functionality
- Analyse traffic and behaviour
- Enhance user experience
You can manage or disable cookies via your browser settings.
You can review our Cookie Policy here
11. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing
- Withdraw consent at any time
To exercise these rights, please contact us at:
[email protected]
12. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
13. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date.
14. Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
Athena Aesthetics
Email: [email protected]