At Athena Aesthetics, we are committed to providing safe, high-quality treatments and excellent client care. Due to the nature of aesthetic treatments, our refund policy is outlined below.
1. General Policy
- All treatments and services are non-refundable once carried out
- Results vary between individuals and are not guaranteed
- By proceeding with treatment, you acknowledge and accept these conditions
2. Deposits
- All deposits are non-refundable
- Deposits may be transferred if sufficient notice is given in line with our Booking Terms
- Missed appointments or late cancellations will result in loss of deposit
3. Prepaid Treatments & Packages
- Prepaid treatments and packages are non-refundable
- Packages must be used within the agreed timeframe (if applicable)
- Unused sessions are non-refundable and non-transferable
In exceptional medical circumstances, partial refunds may be considered at our discretion.
4. Unsuitable or Declined Treatment
If, during consultation, we determine that a treatment is not suitable:
- Any deposit paid may be retained or transferred to an alternative treatment
- No further charges will be applied
5. Dissatisfaction with Results
We take client satisfaction seriously. However:
- Individual results cannot be guaranteed
- Variations in outcome are not grounds for a refund
If you have concerns:
- Please contact us promptly
- A review appointment may be offered
- Where appropriate, we may offer adjustments or follow-up treatment
6. Adverse Reactions
All treatments carry some level of risk, which will be explained during consultation.
- Normal side effects (e.g. swelling, redness, bruising) are not grounds for a refund
- In the rare event of a complication, we will provide appropriate aftercare and support
Refunds will not be issued for adverse reactions where informed consent has been given.
7. Products
If you purchase any skincare products:
- Unopened and unused products may be returned within 14 days of purchase
- Products must be in original condition and packaging
- Opened or used products are non-refundable unless faulty
8. Gift Vouchers
- Gift vouchers are non-refundable
- Vouchers must be used within their expiry date
- Lost or expired vouchers cannot be replaced
9. Pricing Errors
In the event of a pricing error:
- We reserve the right to correct the price
- You will be informed before proceeding with treatment
- You may cancel your booking if you do not wish to proceed
10. Exceptional Circumstances
Refunds may be considered in exceptional cases at our discretion, including:
- Medical contraindications arising after booking
- Other circumstances deemed reasonable by the clinic
Any such decisions are made on a case-by-case basis and are final.
11. Your Consumer Rights
Nothing in this policy affects your statutory rights under UK consumer law.
12. Contact Us
If you have any questions regarding this policy or your treatment, please contact:
Athena Aesthetics
Email: [email protected]